di999 Responsible Gaming — Stay in Control, Play Smart

1. Our Commitment to Player Safety

di999 operates with a clear and unwavering commitment to the wellbeing of every person who uses our platform. We believe that a sustainable, trustworthy gaming environment depends not only on offering great games and fair odds, but on actively supporting the health and safety of our players. This is why responsible gaming is embedded at every level of how di999 is designed and operated — from account registration through to withdrawal.

Our responsible gaming programme is built on four core principles: transparency, prevention, early intervention, and effective support. We are transparent about the risks associated with gambling and present that information clearly across our platform. We take preventive action by requiring age verification for all new accounts and by making our suite of self-management tools easy to find and easy to use. We intervene early when our monitoring systems detect patterns that may indicate problem gambling behaviour, proactively reaching out to affected players before harm escalates. And we ensure that every player who needs help can access support quickly, whether through our own team or through specialist external organisations.

di999 is committed to ensuring that gambling on our platform remains voluntary, affordable, and an informed choice. We strongly encourage all players — regardless of how experienced they are — to familiarise themselves with the tools and guidance available on this page.

2. Age Restriction & Verification

di999 operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any real-money game or betting market on the di999 platform. This rule is absolute and applies uniformly to all players regardless of location within Bangladesh.

2.1 Age Verification Process

All di999 players are required to complete identity verification (KYC) before processing their first withdrawal. KYC documents must include a government-issued photo ID (National ID card, passport, or driving licence) that confirms the player's date of birth. Accounts where age cannot be confirmed will be restricted from withdrawals until the verification is completed to di999's satisfaction.

In cases where di999 has a reasonable suspicion that a player may be under the age of 18 — for example, based on account activity patterns, communication content, or third-party reports — di999 reserves the right to suspend the account immediately and require age verification documents before any further access is granted. All funds in a suspended account will be held securely pending the outcome of the review.

2.2 Reporting Underage Access

If you believe that a person under the age of 18 has registered or is using a di999 account — including a family member in your household — please report this immediately to [email protected]. di999 will investigate all such reports promptly and take appropriate action, including account closure, if the report is substantiated.

3. Warning Signs of Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a condition in which a person's gambling behaviour causes significant disruption to their personal, financial, or professional life, yet they find it difficult or impossible to stop. It can affect anyone, regardless of age, income, or experience level, and it often develops gradually rather than appearing suddenly.

Being aware of the warning signs is one of the most important steps towards staying in control. The following behaviours may indicate that gambling is becoming problematic:

• Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose
• Returning to gamble immediately after a loss in order to try to win the money back (sometimes called "chasing losses")
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Borrowing money, selling possessions, or using savings meant for other purposes in order to fund gambling
• Neglecting work, studies, household responsibilities, or important relationships because of the time spent gambling
• Feeling restless, irritable, or anxious when you are unable to gamble, or when you attempt to cut down
• Gambling as a primary way of coping with stress, anxiety, depression, boredom, or personal problems
• Making repeated unsuccessful attempts to reduce, control, or stop your gambling
• Experiencing guilt, shame, or regret after a gambling session but continuing to gamble despite these feelings
• Thinking about gambling frequently throughout the day, even when engaged in other activities

4. Self-Assessment Questionnaire

Honest self-reflection is a powerful first step towards healthier gambling habits. The following questions are adapted from widely used problem gambling screening tools. Read each question carefully and answer it as honestly as you can, based on your behaviour over the past 12 months.

1. Have you ever needed to gamble with larger and larger amounts of money in order to feel the same level of excitement?
2. Have you ever felt restless or irritable when trying to cut down or stop gambling?
3. Have you ever gambled as a way of escaping problems or relieving feelings of helplessness, guilt, anxiety, or depression?
4. Have you ever lied to family members or others to conceal the extent of your gambling?
5. Have you ever lost a significant relationship, job, or educational or career opportunity because of gambling?
6. Have you ever relied on others — friends, family, a financial institution — to provide money to relieve a desperate financial situation caused by gambling?
7. Have you ever made repeated unsuccessful efforts to control, cut back, or stop gambling?
8. After losing money gambling, have you often returned the next day to try to win it back?

5. Responsible Gaming Tools

di999 provides a comprehensive set of account-level tools that give you direct, immediate control over how you gamble on our platform. These tools can be activated at any time by contacting our support team via Live Chat or by emailing [email protected]. All requests to activate responsible gaming controls are actioned within one business day, and most requests are fulfilled within minutes during live chat hours.

5.1 Increasing vs. Decreasing Limits

Requests to decrease an existing responsible gaming limit (for example, reducing a daily deposit limit from ৳5,000 to ৳2,000) take effect immediately. Requests to increase a limit (for example, raising a daily deposit limit) are subject to a mandatory 72-hour cooling-off period before the increase is applied. This asymmetry is intentional — it ensures that decisions made impulsively in the heat of a gaming session cannot immediately override protective limits that were set with a cooler head.

6. Self-Exclusion & Account Closure

Self-exclusion is the most comprehensive responsible gaming tool available on the di999 platform. It is intended for players who have reached the conclusion that they need a significant break from gambling — or who wish to stop gambling altogether. di999 takes self-exclusion requests with the utmost seriousness and processes them as a priority.

6.1 How to Request Self-Exclusion

To initiate a self-exclusion, contact the di999 support team via Live Chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and registered email address so that we can locate your account immediately. You do not need to provide a reason for your self-exclusion request, though doing so may help us direct you to the most relevant support resources.

6.2 What Happens During Self-Exclusion

Once your self-exclusion request is confirmed, the following actions will be taken on your account without delay:

• Your account will be locked and you will be unable to log in or place bets
• Any pending promotional offers or bonus credits will be cancelled
• All marketing communications (email, SMS) will be suppressed for the duration of the exclusion period
• Any balance remaining in your account at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) following a standard identity verification check

6.3 Exclusion Periods

di999 offers the following self-exclusion durations:

• 6 months — the minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent exclusion — your account is permanently closed with no option to reopen

At the end of a non-permanent self-exclusion period, your account will not be automatically reactivated. You must make an explicit request to reopen your account, and di999 will apply a mandatory 7-day reflection period before doing so. This gives you time to reconsider before returning to real-money play.

7. Protecting Minors

di999 is absolutely committed to preventing minors from accessing the platform. In addition to our own age verification procedures, we strongly encourage parents and guardians to take proactive steps to prevent young people in their households from accessing online gambling services of any kind.

7.1 Parental Controls and Filtering Software

A range of internet filtering tools are available that allow parents and guardians to block access to gambling websites on shared or family devices. We recommend exploring the following categories of solutions:

• Device-level parental controls: Built into most modern smartphones, tablets, and computers (including Android, iOS, Windows, and macOS), these controls allow you to restrict access to specific categories of websites and apps
• Router-level filtering: Many home routers offer content filtering that applies to all devices connected to the household network
• Third-party filtering software: Dedicated parental control applications provide more granular control over which sites can be accessed on a device

7.2 Safe Account Management

If you are a di999 player, please take the following precautions to prevent minors from accessing your account:

• Never share your di999 password with any other person, including family members
• Always log out of your di999 account when you have finished your session, especially on shared or family devices
• Do not save your di999 login credentials in a browser profile that is accessible to other household members
• Ensure your mobile device is protected by a PIN, password, or biometric lock so that others cannot access your di999 mobile session

8. Support & Resources

Seeking help for a gambling problem is a courageous step, and it is one that di999 actively encourages. Our own support team is always the first point of contact for players on the di999 platform, but we also recognise the value of specialist organisations that are dedicated exclusively to problem gambling support. The following resources are available to players in Bangladesh and internationally.

8.1 Guidance for Family and Friends

Problem gambling does not only affect the person who gambles — it affects families, relationships, and communities. If you are concerned about the gambling behaviour of someone close to you, the following steps may help:

• Approach the conversation with empathy and without blame. Problem gambling is a recognised psychological condition, not a moral failing
• Share specific, observable behaviours rather than making general accusations — this is less likely to put the person on the defensive
• Encourage the person to use di999's responsible gaming tools or to take a voluntary break from gambling
• Contact di999 support at [email protected] to report a concern about another player. We will investigate the matter with appropriate sensitivity and confidentiality
• Seek support for yourself as well — supporting someone with a gambling problem can be emotionally demanding, and you deserve care too

8.2 Healthy Gambling Guidelines

For players who enjoy gambling as a leisure activity and want to keep it that way, the following guidelines represent a sound framework for healthy, sustainable play at di999:

• Treat gambling as entertainment with a cost, not as a way to make money or solve financial problems
• Set a strict budget before you start each session and stop when it is reached — whether you are ahead or behind
• Never gamble with money that you cannot afford to lose, including rent, bills, loan repayments, or household expenses
• Take regular breaks during sessions and never gamble when you are tired, stressed, upset, or under the influence of alcohol
• Balance your gambling activity with other hobbies, social activities, and personal commitments
• Keep track of your wins and losses over time — most recreational gamblers are net losers, and this is a normal and accepted part of the entertainment cost
• Use di999's deposit limits and session timers proactively, before they become necessary rather than after